Common Operations
🔄 Common Operations
🌅 Daily Operations
Tu rutina matutina optimizesda
Workflow matutino
📊 Morning Status Check
Quick project health assessment:
Pregunta matutina: "How están mis projects hoy?"
AI Response típico:
🌅 Daily Project Status - Monday, March 18
🎯 PLATFORM Project:
├── Status: On track (Sprint 24, Day 3 of 10)
├── Progress: 12/35 SP completed (34%)
├── Team: Ana (3 SP in progress), Carlos (2 SP), Maria (1 SP)
├── Blockers: None active
└── Today's focus: API integration testing
📱 MOBILE Project:
├── Status: ⚠️ At risk (Sprint 12, Day 7 of 10)
├── Progress: 18/30 SP completed (60%)
├── Team: Tom (overloaded, 8 SP), Sarah (2 SP)
├── Blockers: 1 high priority (design approval pending)
└── Action needed: Escalate design review
🔧 API Gateway:
├── Status: ✅ Ahead of schedule
├── Progress: 28/25 SP completed (112%)
├── Team: Mike (celebrating early completion)
├── Blockers: None
└── Opportunity: Consider scope expansion
Follow-up questions for deeper insight:
- “What necesita mi atención inmediata?”
- "¿Hay algún riesgo que deba manejar hoy?"
- “How está el workload del team?”
Integration data sources:
- Jira: Sprint progress, issue status, assignments
- Slack: Team activity levels, communication patterns
- GitHub: Code commits, PR status, deployment activity
- Calendar: Today’s meetings, deadlines, availability
🎯 Priority Review & Planning
Intelligent priority assessment:
Pregunta: "Whiches son mis prioridades para hoy?"
AI Response:
🎯 Today's Priorities - Ranked by Impact
🚨 URGENT (Handle First):
1. MOBILE project design blocker
├── Impact: Blocking 3 developers, 2-day delay risk
├── Action: Schedule emergency design review
├── Timeline: Resolve by 2pm to avoid sprint impact
└── Stakeholders: Design team lead, Product Owner
2. PLATFORM API integration issue
├── Impact: Critical path for Friday demo
├── Action: Pair Ana with DevOps team
├── Timeline: Debug session at 10am
└── Dependencies: External API team availability
📈 HIGH IMPACT (Schedule Today):
3. Team capacity planning for next sprint
├── Impact: Sprint 25 planning tomorrow
├── Action: Review velocity trends, adjust capacity
├── Timeline: 1-hour analysis before 4pm
└── Data needed: Historical velocity, upcoming PTO
4. Stakeholder update preparation
├── Impact: Weekly executive briefing
├── Action: Generate progress report
├── Timeline: Send by 5pm today
└── Recipients: CTO, Product Director
⏰ MEDIUM (This Week):
5. Q2 roadmap review
6. Team retrospective preparation
7. Integration health check
Smart scheduling suggestions:
AI: "Based on your calendar and team availability:
Optimal schedule:
├── 9:00-9:30: Design review escalation calls
├── 10:00-11:00: PLATFORM debugging session
├── 11:30-12:30: Capacity planning analysis
├── 2:00-2:30: Team check-ins
└── 4:00-4:30: Stakeholder report generation
Conflicts detected:
├── 10:30 meeting conflicts with debugging session
├── Suggestion: Move to 11:00 or delegate to Carlos
└── Ana has 3 meetings today - consider protecting focus time
👥 Team Sync & Communication
Proactive team management:
Pregunta: "How está mi team hoy?"
AI Response:
👥 Team Health Dashboard - March 18
🟢 PERFORMING WELL:
├── Carlos: 85% capacity, high confidence, completing stories ahead of schedule
├── Maria: 70% capacity, learning fast, ready for more complex work
└── Mike: 90% capacity, excellent code quality, mentoring others effectively
⚠️ NEEDS ATTENTION:
├── Ana: 110% capacity (3rd day this week)
│ ├── Workload: 8 SP + 3 architecture reviews + 2 mentoring sessions
│ ├── Stress signals: Later Slack responses, shorter standup updates
│ ├── Recommendation: Redistribute 2 SP to Carlos, protect focus time
│ └── Action: 1-on-1 check-in today
│
└── Tom: 95% capacity but communication down 40%
├── Pattern: Fewer questions in standup, less Slack participation
├── Possible causes: Complex work, personal issues, or burnout risk
├── Recommendation: Casual check-in, offer support
└── Action: Coffee chat this afternoon
📊 TEAM DYNAMICS:
├── Collaboration: High (cross-team pairing up 20% this week)
├── Knowledge sharing: Active (5 technical discussions in #dev-chat)
├── Morale indicators: Positive (emoji usage up, celebration reactions)
└── Communication health: Good (response times normal, participation high)
Proactive interventions:
AI suggestions for team management:
Immediate actions:
├── Schedule Ana workload review (15 min)
├── Send Tom supportive message about complex work
├── Celebrate Carlos's early completion publicly
└── Offer Maria a stretch assignment
This week:
├── Plan Ana's knowledge transfer sessions
├── Organize team lunch for morale boost
├── Review sprint capacity for better balance
└── Document successful pairing patterns
🚧 Proactive Blocker Resolution
Early blocker detection and resolution:
Pregunta: "¿Hay blockers que deba resolver?"
AI Response:
🚧 Blocker Analysis & Resolution Plan
🚨 ACTIVE BLOCKERS (Immediate Action):
1. MOBILE-156: Design approval pending (Day 3)
├── Blocking: 3 developers, 8 SP of work
├── Impact: Sprint goal at risk, team idle time
├── Root cause: Design team overloaded, unclear requirements
├── Resolution path: Emergency design review + scope clarification
└── Action: Call design lead now, escalate to Product if needed
2. PLAT-234: External API rate limiting
├── Blocking: Integration testing, demo preparation
├── Impact: Friday demo at risk, customer commitment
├── Root cause: API provider changed limits without notice
├── Resolution path: Contact API support + implement caching
└── Action: Ana to implement cache while I contact support
⚠️ EMERGING BLOCKERS (Monitor Closely):
3. Database performance degradation
├── Early signals: Query times up 30%, user complaints
├── Risk: Could block all teams by Thursday
├── Investigation: DevOps team analyzing, report due 2pm
└── Contingency: Prepare scaling plan, alert stakeholders
4. Cross-team dependency on Backend API
├── Backend team Sprint 13 delayed by 2 days
├── Risk: Frontend team blocked next Tuesday
├── Mitigation: Mock API implementation ready
└── Communication: Align with Backend PM on timeline
Resolution workflows:
Blocker resolution playbook:
For design/requirements blockers:
├── Immediate escalation to decision maker
├── Schedule emergency alignment session
├── Document decisions for future reference
├── Communicate timeline impact to stakeholders
└── Implement process improvements to prevent recurrence
For technical blockers:
├── Assess if workaround possible
├── Engage appropriate technical expertise
├── Parallel track: solve + implement fallback
├── Keep stakeholders informed of progress
└── Document solution for knowledge base
For dependency blockers:
├── Direct communication with blocking team
├── Explore alternative approaches
├── Negotiate timeline adjustments
├── Implement temporary solutions
└── Strengthen future coordination processes
📅 Weekly Operations
Gestión semanal estratégica
Workflows semanales
🏃 Sprint Planning Optimization
Data-driven sprint planning:
Pregunta: "How debería planear el próximo sprint?"
AI Response:
🏃 Sprint 25 Planning Recommendations
📊 TEAM CAPACITY ANALYSIS:
├── Historical velocity: 32 SP average (last 6 sprints)
├── Team availability: 90% (Ana PTO Friday, Carlos full week)
├── Adjusted capacity: 29 SP recommended
├── Confidence level: 85% (based on story complexity)
└── Buffer recommendation: 3 SP for unexpected complexity
🎯 STORY PRIORITIZATION:
High Priority (Must Have - 18 SP):
├── PLAT-245: User authentication (5 SP, Ana + Carlos)
├── PLAT-246: Dashboard performance (8 SP, Maria + Tom)
├── PLAT-247: Bug fixes from last sprint (3 SP, Mike)
└── PLAT-248: API documentation (2 SP, Carlos)
Medium Priority (Should Have - 8 SP):
├── PLAT-249: Mobile responsive fixes (5 SP, Tom)
├── PLAT-250: Analytics integration (3 SP, Ana)
Stretch Goals (Could Have - 3 SP):
├── PLAT-251: UI polish (2 SP, Maria)
├── PLAT-252: Performance monitoring (1 SP, Mike)
🧠 AI INSIGHTS:
├── Story complexity distribution: 60% simple, 30% medium, 10% complex
├── Risk factors: External API dependency in PLAT-246
├── Team pairing opportunities: Ana-Maria for knowledge transfer
├── Technical debt: Consider PLAT-253 if capacity allows
└── Demo preparation: Reserve 2 SP for demo polish
Sprint planning checklist:
Pre-planning preparation:
├── ✅ Review previous sprint completion rate
├── ✅ Analyze team velocity trends
├── ✅ Check upcoming PTO and holidays
├── ✅ Identify technical dependencies
├── ✅ Confirm stakeholder priorities
└── ✅ Prepare story complexity estimates
During planning:
├── ✅ Start with team capacity discussion
├── ✅ Review and refine story estimates
├── ✅ Identify pairing opportunities
├── ✅ Plan knowledge transfer sessions
├── ✅ Set clear sprint goal
└── ✅ Confirm demo scope and timeline
Post-planning:
├── ✅ Communicate sprint commitment to stakeholders
├── ✅ Update project timeline projections
├── ✅ Schedule mid-sprint check-ins
├── ✅ Set up monitoring for risk factors
└── ✅ Document planning decisions and rationale
📈 Weekly Performance Review
Comprehensive team and project analysis:
Pregunta: "How fue la performance esta semana?"
AI Response:
📈 Weekly Performance Analysis - Week of March 11-15
🎯 SPRINT PROGRESS:
├── Completed: 28 SP (87% of 32 SP commitment)
├── Quality: 1.2 bugs per SP (target: <1.5)
├── Velocity trend: Stable (31→29→32→28 last 4 sprints)
├── Sprint goal: 80% achieved (demo ready, minor polish needed)
└── Burndown pattern: Healthy (steady progress, no last-minute rush)
👥 TEAM PERFORMANCE:
Individual contributions:
├── Ana: 8 SP completed, 2 architecture reviews, 3 mentoring sessions
│ └── Highlights: Solved complex API integration, mentored Maria effectively
├── Carlos: 7 SP completed, 1 code review, high quality work
│ └── Highlights: Zero bugs introduced, excellent documentation
├── Maria: 5 SP completed, 2 learning sessions, growing confidence
│ └── Highlights: Completed first complex story independently
├── Tom: 6 SP completed, 3 cross-team collaborations
│ └── Highlights: Helped backend team with integration issues
└── Mike: 2 SP completed (3-day PTO), quality focus
└── Highlights: Improved test coverage by 15%
🔍 INSIGHTS & PATTERNS:
├── Strength: Team collaboration excellent (4 pairing sessions)
├── Growth: Maria's velocity increased 25% with mentoring
├── Risk: Ana's workload still high (110% capacity average)
├── Opportunity: Tom's cross-team skills valuable for dependencies
└── Process: Daily standups effective, retrospective feedback positive
Performance improvement actions:
Weekly improvement plan:
Team development:
├── Continue Ana-Maria mentoring (2 sessions next week)
├── Expand Carlos's architecture involvement
├── Leverage Tom's integration expertise for planning
├── Celebrate team collaboration successes publicly
└── Plan Ana workload redistribution strategy
Process optimizestion:
├── Refine story estimation based on this week's actuals
├── Document successful pairing patterns
├── Improve cross-team communication protocols
├── Update capacity planning model with new data
└── Schedule team retrospective for Friday
Stakeholder communication:
├── Share positive velocity trend with leadership
├── Highlight team collaboration improvements
├── Communicate sprint goal achievement
├── Update project timeline confidence levels
└── Request feedback on demo quality
📊 Stakeholder Updates & Communication
Automated stakeholder reporting:
Pregunta: "Genera el reporte semanal para stakeholders"
AI Response:
📊 Weekly Executive Summary - Week Ending March 15
🎯 PROJECT STATUS OVERVIEW:
├── PLATFORM v2.0: ✅ On Track (87% sprint completion)
├── MOBILE App: ⚠️ Minor Risk (design dependency resolved)
├── API Gateway: ✅ Ahead of Schedule (early completion)
└── Overall Portfolio Health: 🟢 Green (3/3 projects on track)
📈 KEY METRICS:
├── Team Velocity: 28 SP (target: 30 SP) - 93% of target
├── Quality: 1.2 bugs/SP (target: <1.5) - Exceeding target
├── Team Satisfaction: 4.3/5.0 (up from 4.1 last week)
├── Stakeholder Confidence: 4.5/5.0 (stable, high confidence)
└── Timeline Confidence: 89% (up 4% from last week)
🏆 ACHIEVEMENTS THIS WEEK:
├── Completed complex API integration ahead of schedule
├── Resolved design blocker that was affecting MOBILE project
├── Maria achieved first independent complex story completion
├── Improved test coverage by 15% across all projects
└── Zero critical bugs introduced in production
⚠️ RISKS & MITIGATION:
├── Ana workload management: Implementing gradual redistribution
├── External API dependency: Backup plan implemented and tested
├── Cross-team coordination: Improved communication protocols established
└── Sprint capacity: Fine-tuning estimates based on recent performance
🔮 NEXT WEEK FOCUS:
├── Sprint 25 planning with optimized capacity allocation
├── Demo preparation for Friday investor presentation
├── Knowledge transfer sessions to reduce key person dependencies
├── Process improvements based on retrospective feedback
└── Q2 roadmap refinement based on current velocity trends
Stakeholder-specific communications:
Customized updates by audience:
For CEO (High-level, business impact):
├── Portfolio health: All projects green
├── Timeline confidence: 89% (investor demo on track)
├── Team performance: Exceeding quality targets
├── Risk mitigation: Proactive dependency management
└── Business value: Features delivered enable Q2 customer expansion
For CTO (Technical depth, team focus):
├── Technical achievements: Complex API integration solved
├── Team development: Maria's growth trajectory excellent
├── Quality metrics: Test coverage up 15%, bug rate down
├── Architecture decisions: Ana's mentoring creating team resilience
└── Process improvements: Sprint planning optimizestion showing results
For Product Owner (Feature focus, customer impact):
├── Feature delivery: Demo-ready features completed
├── Customer impact: Performance improvements measurable
├── Quality assurance: User-facing bugs at all-time low
├── Timeline reliability: Sprint commitments 87% achieved
└── Roadmap confidence: Velocity trends support Q2 commitments
⚠️ Weekly Risk Assessment
Proactive risk identification and management:
Pregunta: "What riesgos debo monitorear esta semana?"
AI Response:
⚠️ Weekly Risk Assessment - March 15
🚨 HIGH RISK (Immediate Attention):
1. Ana Dependency Risk
├── Risk level: 8/10 (increased from 6/10 last week)
├── Impact: 70% of architecture decisions depend on Ana
├── Trigger: Ana PTO next Friday + complex stories in pipeline
├── Mitigation: Emergency knowledge transfer sessions this week
├── Timeline: Must complete before Ana's PTO
└── Owner: Me (PM) + Ana for knowledge transfer
2. External API Stability
├── Risk level: 7/10 (new risk this week)
├── Impact: Core integration could fail, affecting all users
├── Trigger: API provider announced "maintenance window" next week
├── Mitigation: Implement caching layer + fallback mechanisms
├── Timeline: Deploy by Wednesday before maintenance
└── Owner: Tom (implementation) + DevOps (deployment)
🔶 MEDIUM RISK (Monitor Closely):
3. Sprint Capacity Overcommitment
├── Risk level: 5/10 (stable)
├── Impact: Team morale if consistent underdelivery
├── Pattern: 3 of last 4 sprints at 85-90% completion
├── Mitigation: Conservative estimation + buffer planning
├── Timeline: Implement in Sprint 25 planning
└── Owner: Me (PM) + Team (estimation)
4. Cross-team Dependency Coordination
├── Risk level: 4/10 (improving)
├── Impact: Potential delays if backend team slips
├── Status: Backend Sprint 13 back on track
├── Mitigation: Weekly sync meetings + shared timeline
├── Timeline: Ongoing coordination
└── Owner: Me + Backend PM
🟢 LOW RISK (Awareness Only):
5. Team Member Growth Pace
├── Risk level: 2/10 (very low)
├── Impact: Slower capability building than optimal
├── Status: Maria progressing well, Carlos ready for more
├── Opportunity: Accelerate growth through stretch assignments
└── Owner: Ana (mentoring) + Me (assignment planning)
Risk mitigation workflows:
Risk response playbook:
For high-risk items:
├── Daily monitoring and status updates
├── Immediate mitigation plan implementation
├── Stakeholder communication about risk and response
├── Contingency plan preparation and testing
├── Regular reassessment of risk level and impact
└── Post-mitigation analysis and process improvement
For medium-risk items:
├── Weekly monitoring with trend analysis
├── Preventive measures implementation
├── Team awareness and preparation
├── Escalation triggers clearly defined
├── Mitigation resources identified and ready
└── Regular risk level reassessment
For low-risk items:
├── Monthly review and trend monitoring
├── Opportunity identification for improvement
├── Team development and capability building
├── Process optimizestion when capacity allows
├── Knowledge sharing and best practice development
└── Long-term strategic planning integration
🚨 Crisis Operations
Manejo de situaciones críticas
Respuesta a crisis
🔥 Production Issue Response
Immediate crisis assessment and response:
Pregunta: "Tenemos un problema en producción, ¿qué debo hacer?"
AI Response:
🔥 Production Crisis Response Plan
📊 SITUATION ASSESSMENT:
├── Issue: API response times >10 seconds (normal: <200ms)
├── Impact: 5,000+ users affected, customer complaints increasing
├── Duration: Started 23 minutes ago (2:37 PM)
├── Severity: P1 - Critical (business operations impacted)
└── Trend: Getting worse (response times increasing)
👥 TEAM STATUS & AVAILABILITY:
├── Ana: Available (in office, no meetings until 4 PM)
├── Tom: Available (working from home, can join immediately)
├── DevOps: Mike available, Sarah in meeting until 3:15 PM
├── On-call: Tom is primary, Ana is secondary
└── Escalation: CTO available if needed
🎯 IMMEDIATE ACTION PLAN:
Next 5 minutes:
├── 1. Ana: Start investigating database performance
├── 2. Tom: Check API server logs and metrics
├── 3. Me: Notify stakeholders about issue and investigation
├── 4. Mike: Monitor system resources and scaling
└── 5. Set up war room Slack channel for coordination
Next 15 minutes:
├── 6. Identify root cause (database, API, or infrastructure)
├── 7. Implement immediate mitigation (scaling, caching, etc.)
├── 8. Communicate timeline estimate to stakeholders
├── 9. Prepare rollback plan if mitigation fails
└── 10. Document all actions for post-mortem
📞 COMMUNICATION PLAN:
├── Internal: #crisis-response Slack channel created
├── Stakeholders: Email sent to CTO, Product Director
├── Customers: Status page updated, support team notified
├── Updates: Every 15 minutes until resolved
└── Resolution: Full communication within 1 hour of fix
Crisis escalation matrix:
Escalation decision tree:
If not resolved in 30 minutes:
├── Escalate to CTO (technical authority)
├── Consider external vendor support
├── Prepare customer communication
├── Activate backup systems if available
└── Plan for extended outage scenario
If not resolved in 1 hour:
├── CEO notification (business impact)
├── Customer success team activation
├── PR/communications team involvement
├── Legal team notification (SLA impacts)
└── Full incident response team activation
If not resolved in 2 hours:
├── Board notification (if public company)
├── Regulatory notification (if required)
├── Media response preparation
├── Customer compensation planning
└── Business continuity plan activation
⏰ Timeline Crisis Management
When projects are at risk of missing critical deadlines:
Pregunta: "El project PLATFORM no va a llegar al deadline, ¿qué opciones tengo?"
AI Response:
⏰ Timeline Crisis Analysis & Options
📊 CURRENT SITUATION:
├── Original deadline: March 30 (investor demo)
├── Current progress: 65% complete (should be 80%)
├── Remaining work: 28 SP estimated
├── Team capacity: 30 SP over next 2 weeks
├── Gap: Need 2 extra SP capacity or scope reduction
└── Confidence: 15% chance of on-time delivery with current scope
🎯 OPTION ANALYSIS:
Option 1: Scope Reduction (Recommended)
├── Approach: Remove 3 non-critical features from demo
├── Impact: 85% of demo value retained
├── Timeline: Achievable with 95% confidence
├── Stakeholder impact: Minor disappointment, major features intact
├── Team impact: Sustainable pace, quality maintained
└── Long-term: Removed features can be added post-demo
Option 2: Team Augmentation
├── Approach: Add 1 contractor for 2 weeks
├── Impact: Increases capacity to 40 SP
├── Timeline: 75% confidence (onboarding overhead)
├── Cost: $8,000 additional budget
├── Risk: Knowledge transfer time, integration complexity
└── Approval needed: CTO sign-off required
Option 3: Overtime Push
├── Approach: Team works 25% extra hours
├── Impact: Increases capacity to 37 SP
├── Timeline: 60% confidence (fatigue factor)
├── Team impact: High stress, potential burnout
├── Quality risk: 40% increase in bug introduction
└── Not recommended: Unsustainable and risky
Option 4: Deadline Extension
├── Approach: Negotiate 1-week delay
├── Impact: 99% confidence of delivery
├── Stakeholder impact: Major (investor demo rescheduling)
├── Business impact: Potential funding delay
├── Team impact: Reduced pressure, better quality
└── Feasibility: Low (investor schedules fixed)
Crisis decision framework:
Timeline crisis decision matrix:
Immediate actions (next 2 hours):
├── Stakeholder notification about risk
├── Team emergency meeting for input
├── Detailed scope analysis and prioritization
├── Resource availability assessment
├── Stakeholder negotiation preparation
└── Communication plan for chosen option
Short-term actions (next 24 hours):
├── Implement chosen option
├── Adjust project plan and timeline
├── Communicate changes to all stakeholders
├── Set up enhanced monitoring and check-ins
├── Prepare contingency plans for further issues
└── Document lessons learned for future prevention
Long-term actions (post-crisis):
├── Root cause analysis of timeline issues
├── Process improvements to prevent recurrence
├── Team retrospective and feedback integration
├── Stakeholder relationship repair if needed
├── Project management methodology refinement
└── Risk management process enhancement
👥 Team Crisis Response
Managing team conflicts, performance issues, or departures:
Pregunta: "Ana acaba de renunciar efectivo en 2 semanas, ¿cómo manejo esta crisis?"
AI Response:
👥 Team Crisis Management - Key Person Departure
📊 IMPACT ASSESSMENT:
├── Ana's role: Senior developer, architecture lead, team mentor
├── Knowledge areas: React architecture (90% dependent), API design (70%), team mentoring (60%)
├── Current workload: 8 SP in Sprint 24, 3 architecture reviews pending
├── Projects affected: PLATFORM (critical path), MOBILE (architecture decisions), API Gateway (review needed)
├── Timeline impact: 2-3 week delay without mitigation
└── Team morale risk: High (Ana is technical leader and mentor)
🎯 IMMEDIATE RESPONSE PLAN (Next 48 Hours):
Knowledge Transfer (Critical):
├── Schedule intensive handover sessions (4 hours daily)
├── Document all architectural decisions and rationale
├── Record video walkthroughs of complex systems
├── Create troubleshooting guides for common issues
├── Transfer code review responsibilities to Carlos
└── Establish external consultation arrangement with Ana
Work Redistribution:
├── Carlos: Take over 60% of Ana's current work (ready for growth)
├── Tom: Handle API integration tasks (has experience)
├── External contractor: Complex React components (2-week engagement)
├── Me: Take over some project coordination to free up team time
└── Delay non-critical features to focus on knowledge transfer
Stakeholder Communication:
├── Immediate notification to CTO and Product Director
├── Honest assessment of timeline impact
├── Mitigation plan presentation with confidence levels
├── Request for additional resources if needed
└── Regular updates on knowledge transfer progress
🔄 MEDIUM-TERM STRATEGY (Next 2 Weeks):
Team Restructuring:
├── Promote Carlos to senior developer role
├── Accelerate Tom's frontend skill development
├── Hire senior React developer (start recruiting immediately)
├── Establish architecture review process without single point of failure
└── Create mentoring program to replace Ana's guidance
Process Improvements:
├── Document all tribal knowledge before Ana leaves
├── Establish code review rotation system
├── Create architecture decision record (ADR) process
├── Set up regular knowledge sharing sessions
└── Implement pair programming for knowledge distribution
Team crisis recovery:
Recovery and strengthening plan:
Week 1-2 (Crisis mode):
├── Maximum knowledge transfer from Ana
├── Team morale support and reassurance
├── Stakeholder expectation management
├── Process documentation and standardization
├── Emergency hiring process initiation
└── Team bonding and confidence building
Week 3-4 (Stabilization):
├── New team dynamics establishment
├── Carlos's leadership development support
├── Process refinement based on initial experience
├── Hiring pipeline progression
├── Performance monitoring and adjustment
└── Stakeholder confidence rebuilding
Month 2-3 (Strengthening):
├── New hire integration and onboarding
├── Team capability assessment and development
├── Process optimizestion and automation
├── Knowledge sharing culture establishment
├── Resilience building for future changes
└── Success celebration and team recognition
🤝 Stakeholder Crisis Management
Managing stakeholder confidence crises and relationship issues:
Pregunta: "El CEO perdió confianza en nuestro team después del último delay, ¿cómo recupero la relación?"
AI Response:
🤝 Stakeholder Confidence Recovery Plan
📊 SITUATION ANALYSIS:
├── Trigger: MOBILE project 2-week delay announced in board meeting
├── CEO reaction: Public frustration, questioned team capability
├── Current confidence: 2/5 (down from 4/5 last month)
├── Business impact: Potential resource reallocation discussion
├── Timeline: Need to show improvement before next board meeting (3 weeks)
└── Relationship status: Damaged but recoverable with right actions
🎯 IMMEDIATE RECOVERY STRATEGY:
Transparency and Accountability (Next 48 Hours):
├── Schedule 1-on-1 meeting with CEO (request 30 minutes)
├── Prepare honest assessment of what went wrong
├── Present detailed root cause analysis (not excuses)
├── Take full accountability as PM for communication failures
├── Show specific lessons learned and process improvements
└── Request opportunity to demonstrate improved capability
Confidence Rebuilding Plan:
├── Weekly progress reports with specific metrics
├── Bi-weekly face-to-face updates (not just email)
├── Proactive risk communication (no surprises)
├── Quick wins identification and delivery
├── Team capability demonstration through results
└── Stakeholder feedback integration and responsiveness
📈 PERFORMANCE DEMONSTRATION:
Short-term Wins (Next 2 Weeks):
├── Complete current sprint with 95%+ delivery rate
├── Resolve 2 long-standing technical debt items
├── Deliver early completion of 1 high-visibility feature
├── Implement improved estimation and tracking process
├── Show measurable team productivity improvement
└── Demonstrate proactive risk management
Communication Excellence:
├── Daily progress updates via preferred channel
├── Weekly executive summary with trends and insights
├── Proactive escalation of any risks or issues
├── Regular solicitation of feedback and course correction
├── Celebration of team achievements and milestones
└── Transparent sharing of process improvements
🔮 LONG-TERM RELATIONSHIP REPAIR:
Trust Rebuilding (Next 3 Months):
├── Consistent delivery on all commitments made
├── Proactive communication about challenges and solutions
├── Regular demonstration of team growth and capability
├── Strategic input on technology and process decisions
├── Business value focus in all communications
└── Stakeholder success support and partnership approach
Stakeholder relationship recovery:
Relationship repair framework:
Phase 1: Crisis Response (Week 1)
├── Immediate acknowledgment and accountability
├── Clear action plan with specific commitments
├── Enhanced communication frequency and quality
├── Quick wins to demonstrate capability
├── Team morale protection during crisis
└── Stakeholder feedback solicitation and integration
Phase 2: Confidence Building (Weeks 2-4)
├── Consistent delivery on all commitments
├── Proactive risk identification and mitigation
├── Regular progress demonstration and metrics
├── Process improvement implementation and results
├── Team development and capability growth
└── Business value focus and strategic alignment
Phase 3: Partnership Restoration (Months 2-3)
├── Strategic consultation and input provision
├── Long-term planning and roadmap collaboration
├── Organizational capability building demonstration
├── Industry best practice implementation
├── Stakeholder success support and enablement
└── Mutual trust and respect reestablishment
🎯 Next Steps
🔄 Operations mastery achieved!
Dominas los workflows cotidianos, semanales y de crisis. Ahora optimizes tu setup y aprende las best practices para maximizar el valor.